First version +19 −0
+ We write up every incident of severity 1 or 2 within two working days. Reviews are blameless: we look for what made the mistake easy, not who made it.
+
+ ## Past reviews
+
+ - [[Incident 14 September]]: VAT rounding on invoices
+
+ ## Template
+
+ Copy this into a new page:
+
+ ```markdown
+ **Status:** · **Severity:** · **Lead:**
+
+ What happened, in one paragraph.
+
+ ## Timeline
+ ## What we're changing
+ ```
+