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Halyard Help Center
  1. Halyard Help Center
  2. Troubleshooting

Invoice emails are not arriving

Updated

If a customer says they never got an invoice, it's almost always a spam filter or a typo in their address.

Check the delivery log

Open the invoice and look at Activity. Each email shows one of:

Status Meaning What to do
Delivered Their mail server accepted it Ask them to check spam and any "Promotions" tab
Bounced The address doesn't exist Fix the address on the customer and click Resend
Blocked Their server refused it Ask their IT team to allow halyard.app
Deferred Their server asked us to try later Nothing; we retry for 24 hours

Send from your own domain

Invoices sent from your own domain are much less likely to be filtered.

  1. Open Settings → Email → Sending domain.
  2. Add the three DNS records we show you.
  3. Click Verify. DNS changes can take up to an hour.

Tip: you can always copy the invoice link with Share → Copy link and send it yourself.

Customers who need a copy of an old invoice can download it from that link; see Download an invoice.