Troubleshooting

Fixes for the problems people run into most.

Invoice emails are not arriving If a customer says they never got an invoice, it's almost always a spam filter or a typo in their address. Check the delivery log Open the invoice and look at…
A customer was charged twice It looks like a double charge, but most of the time one of the two is a temporary hold that disappears by itself. Check what actually happened Open Payments and…
Webhook deliveries are failing When your endpoint doesn't answer in time, or answers with an error, Halyard retries the event and eventually turns the endpoint off. See what went wrong Open…